By John Sutherland, City of Chadron Manager
Chadron - On December 15, 2021 the motor of the heating element in the Aquatic Centers integrated HVAC/Dehumidification system failed.
City staff contacted the city’s on-call Trane service technician for support, and after inspection the technician ordered a replacement motor from the manufacturer.
City staff immediately began implementing improvised measures in an attempt to continue to provide service to our customers.
The make-shift solutions that staff has been able to make have not restored the HVAC system to normal operation.
When the outdoor temperature falls below 45°, it is very difficult to maintain the normal indoor operating temperature in the center; and, because of the humidity in the facility, it can feel cold, sometimes very cold.
Throughout this difficult situation the staff has been able to maintain normal water temperature. Many of our regular users tell us that once they are in the water, the experience is good.
The city’s staff has worked far beyond normal expectations throughout this crisis in an effort to maintain a decent customer experience; we have not always succeeded and for that, we apologize.
The large majority of our customers have been incredibly understanding and supportive – it is the Chadron way.
We are all hoping we receive the parts as promised in the month of May and along with them a return to normalcy.